The Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) Service is the essential solution for businesses seeking reliable and efficient technical support for their Extreme Networks products. Designed to provide unparalleled assistance, this service ensures that your network runs smoothly and without interruption, enabling you to focus on your core operations. With a commitment to customer satisfaction, the ExtremeWorks Premier Software service offers a suite of features that prioritize your technical needs and streamline your network efficiency.

• Proactive Technical Support: Enjoy peace of mind with a dedicated support team ready to assist you with any technical issues, ensuring your network operates at optimum levels.
• Global Technical Assistance Center (GTAC) Access: Gain 24/7 access to Extreme Networks' GTAC for reporting problems, asking product-related questions, and receiving expert help anytime, anywhere.
• Efficient Response Times: Benefit from a swift 15-minute service response time designed to enhance your operational efficiency and limit downtime.
• On-Site Support: Ensure minimal disruption with optional on-site support, allowing for rapid resolution of any critical issues that may arise.
• Comprehensive Coverage: The service includes updates and upgrade support for Covered Products, keeping your systems up-to-date with the latest features and security enhancements.

Technical Details of the Product

The Extreme Networks ExtremeWorks Premier Software and GTAC Service includes:

• 1 Year / 4 Incident Support
• Access to Global Technical Assistance Center (GTAC) 24/7
• 15-Minute Service Response Time for quick resolution
• On-Site Support Options available
• Ongoing updates and upgrades for Covered Products

How to Install

To take advantage of the Extreme Networks ExtremeWorks Premier Software and GTAC Service, follow these steps:

1. Purchase the service package through an authorized Extreme Networks distributor or reseller.
2. Upon confirmation of your purchase, you will receive an activation code along with instructions for setting up your service account.
3. Visit the Extreme Networks support portal and enter your activation code to register your service.
4. Once registered, you will have immediate access to the GTAC and can start utilizing the available support services.
5. For any specific installation queries, contact Extreme Networks' GTAC for personalized assistance.

Frequently Asked Questions

• What products are covered under this service? The ExtremeWorks Premier Software and GTAC Service covers a wide range of Extreme Networks products. Please refer to the service agreement for a detailed list of Covered Products.
• How do I report an issue to GTAC? You can report an issue to GTAC by calling the provided support number or by accessing the support portal online. Both options are available 24/7.
• Is on-site support included in the service package? On-site support is available as an optional add-on to the service package. Please consult with your Extreme Networks representative for more information.
• What is the expected response time for support inquiries? The expected response time for support inquiries is 15 minutes, ensuring that your issues are addressed promptly.
• Can I upgrade my service package? Yes, you can upgrade your service package at any time. Please contact your authorized distributor or Extreme Networks representative for options and pricing.